Returns & Refunds

Clear terms before you commit.

How returns and refunds are handled at Stolen Pokémon.

Policy status

Our full return policy is published here before online orders open.

Condition on return

A graded card can only be accepted back in the same holder, with the same certification number, and with no cracks, scratches or signs of tampering. Please keep the original packaging until you are sure you are keeping the piece.

We compare the certification number and photographs of the slab on return with the records made before dispatch.

Crypto refunds

Crypto prices are anchored to USD. How a refund is calculated (the USD amount or the original coin amount), which network it is returned on, and who carries the network fee will be stated in the final policy and on your order confirmation.

Refunds are only ever sent to a wallet you confirm in writing.

Fiat refunds

For purchases paid in a traditional currency through support, refunds are returned using the same method where possible. Bank or provider fees and processing time depend on that method and are confirmed with your order.

Damaged in transit

If a parcel arrives damaged, do not discard anything. Photograph the outer box, inner packaging and slab, and contact support with your order reference and tracking number as soon as possible. See Shipping & Delivery for the full process.

How to start a return

Contact support with the order reference, the card and the reason for the return. We reply with the next steps and the return address. Please do not send a card back without written confirmation, as unannounced parcels can be difficult to trace.